Refund policy
Ease Mama Return Policy – Hassle-Free & Mom-Friendly!
At Ease Mama, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist you.
Returns & Eligibility
- Return Window: Unopened and unused items may be returned within 30 days of receiving your order.
-
Non-Returnable Items: For hygiene and safety reasons, we are unable to accept returns on:
- Opened or used products cannot be returned.
- Mama Comfort Pads
- Sale items and gift cards
Refunds & Exchanges
- If eligible, you may receive a full refund or exchange, excluding shipping fees.
- If you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue promptly.
Return Process
- Request a Return: Contact us before sending any items back. Returns sent without prior approval will not be accepted.
- Shipping Instructions: If your return is approved, we will provide you with a return shipping label and detailed instructions.
Refund Processing
- Once we receive and inspect your return, we will notify you of its approval status.
- Approved refunds will be issued to your original payment method within 10 business days.
- Please allow additional time for your bank or credit card provider to process the transaction.
- If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@easemama.com
Customer Support
We value your satisfaction and are here to assist with any concerns. If you have any questions regarding your return, please email us at info@easemama.com